Refund policy

For Shoes Only :

We have a 7-day size exchange policy, which means you can request a size exchange within 7 days of receiving your item.

To eligible for an exchange, your item must be in the same condition as it was received, unworn or unused, with tags, and in its original packaging. You will also need to provide a receipt or proof of purchase.

For exchange, please contact us at starkelacustomerservices/exchange.

Please note that returns need to be sent to the following address:

Starkela (KL)
Pavilion Bukit Jalil City, P13-1, Jalan Jalil Utama 2, 57000, Kuala Lumpur
Tel: 017-562 0008

We do not accept returns on sale items or gift cards.

For Clothes:

Unfortunately, we DO NOT accept returns or exchanges on any of our clothing, please confirm your order and measurement before proceed to payment.

The size provided by customer service personnel is not guaranteed to be absolutely accurate. (Manual measurements may vary by 1-3cm)

You can always contact us for any return/exchange question at bocolicustomer/require. If your return/exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that returns will need to be if your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.